Verizon's One-on-One Droid Training
Verizon's One-on-One Droid Training
Verizon's One-on-One Droid Training
Verizon has taken a page from Apple offering free 30-minute one-on-one training Industrial Fabricsfor the Droid phones it sells (the Motorola Droid and the HTC Eris Droid#x.) Although I've spent several enjoyable hours exploring the features of my new Droid, I still have a bunch of questions about how to get the most out of my Droid. So I called Verizon to schedule some training. Here is an account of my experience. Up front I can say that I had a very positive time with the training, but not before encountering some real annoyances in scheduling it.
Making the appointment for the training was frustrating. None of the automated phone prompts at Verizon mention the training, so you're left guessing which number to press. These free sessions are offered at Verizon's corporate stores,Construction Equipment, but not at their retail stores. All in all it took me about 10 minutes to reach someone to schedule my one-on-one training. When I asked to be scheduled on a weekend, they explained that the training is offered only on weekdays from 11 am to 7 pm. I let them know that's when my daytime job takes place. After much hemming and hawing, they relented and scheduled me for 2 pm on a Saturday afternoon at their College Park, Maryland, corporate store.
Upon arrival at the College Park store, I informed the greeterIndustrial Fabrics I was there to receive a one-on-one training. A few moments later the manager of the store told me I'd be receiving my training from one of their trainers, Jennifer, after she was finished with her current customer. That's a good sign when the manager of a store is involved so directly with customer interactions. The store was bustling with people and I wondered where the training was going to take place. Jennifer led me to a seat where we could both sit comfortably side-by-side to look at the phone.
I first asked how I could better manage battery life on my phone. My out-of-the box experience with my Motorola Droid (which I love) was very poor. The phone was not able to make it through a single day on a battery charge. One evening soon after I bought the phone, the battery#x was dead Industrial Fabricswhen I needed to make an important call.
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